Since 2014, the Carcassonne Municipal Tourist Office has been awarded the “Tourism & Handicap” label. This label is the only State mark awarded to tourism professionals that allows a commitment to a quality approach to accessibility to leisure activities and holidays for all, particularly for people with hearing, mental, motor or visual disabilities.

Thus, the various point of information of the Carcassonne Municipal Tourist Office ensure the reception of people with disabilities by means of various facilities such as :

• the marking of disabled parking spaces on the map of the tourist guide
• the creation of a parking space in accordance with standards with a protected pathway to the tourist office
• a call bell to help open the door
• accessibility of the premises for people with reduced mobility and visual impairments (with adapted reception tables, sufficient door width, door handles, ramps and accessible toilets)
• decorating and furnishing reception areas with colour schemes and contrasts that are easy for visually impaired people to identify
• the provision of a tourist guide presenting the tourist service providers in the municipality who are able to receive people with disabilities
• the provision of a personal listening system for the hearing impaired and a magnetic necklace for MP3 players
• the provision of a presentation of the city of Carcassonne in Braille and enlarged characters (in French)